Frequently Asked Questions
A.
We are here for you 24/7 to answer any questions you have. Just call our admissions department at 1-844-762-3748. We will do a complete complimentary, confidential phone assessment with you to help determine your level of care needed.
Q.
What is the first step?
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No, a physician’s referral is not required.
Q.
Is a physician referral necessary?
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We will provide you with a list of items that you are allowed to bring with you while you stay with us. We do require a photo identification at the time of admissions (Driver’s license or passport) and if you have health insurance, your insurance card.
Q.
What do I bring with me to stay at your facilities?
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Yes, we have designated areas where you can smoke.
Q.
Can I smoke at Recovery in the Pines?
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Yes, they can stay for the initial admissions process, which takes about an hour.
Q.
Can a family member/friend bring me?
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No, we are a cash pay program. However, we can assist you with documentation that you can use to try and recoup costs from your insurance provider.
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Do you accept insurance?
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Cost depends on the level of program care needed. Length of stay, insurance and other variables are all considered. You will be made aware of the financial responsibility and obligations prior to your admission.
Q.
How much does your treatment cost?
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We believe that your friends and family play an important role in your recovery process. Visitation varies by program and your individual process. We will keep in close contact with your loved ones on your behalf and determine a timeline of visitation days once you are well on your way of recovery.
Q.
Are we allowed visitors or to see family?
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We strongly believe in continuing our relationship with you after you leave our facility. The first year can be the hardest, so the contacts you have made with our therapists and staff will continue through phone calls and email support.
Q.
After discharge, will support continue?